There are a few different cocoa happy hour scenarios:
A customer come in for cocoa happy hour with the emailed coupon.... Ring as a RTD cocoa (with either fancy or PPL mug) and then the coupon code will reduce the $2 for filling it. This coupon CAN NOT be used for cocoa in a paper cup.
A customer comes in for a coca refill during happy hour and already has their mug... ring it as a cocoa refill and use the happy hour $4 discount button to reduce the cost of the refill.
A customer comes in for happy hour without the coupon (because they saw it on social media probably) Ring out a mug unfilled, then ring up a refill, then use the $4 discount button to reduce the cost of the refill. BUT please encourage them to sign up for our email list (loyalty program) to receive future coupons!
Please encourage your customers to get the coupon for Happy Hour that is pinned to the top of our Facebook page. The coupon should send to their email immediately. This is great for people to do while they are waiting in line.
In a rare case the the email coupon hasn’t come through to them or if the store is just too busty and you are alone, you can ring it out using the scenarios above.
Our focus though is email collection,
so please keep that in mind!